Reservations are made with a payment in advance. Payments are 100% refundable up until 15 days prior to your scheduled stay. Cancelations with 8-14 days notice will receive a 50% refund. No shows or cancellations within 7 days prior to your stay will result in 0% refund.
Dogs that are friendly with other dogs are allowed in Barb's House, Tony's Place, Jack's Place, and Annie's Cabin. Richard’s Retreat is NOT dog friendly. We do not allow other pets (cats, birds, reptiles, etc.). Since our furry little four-legged friends leave behind memories of their presence, there is an additional pet fee of $25 per night for them. Please pick up and properly dispose of any waste your pet may leave in the yard! Please let us know when making your reservation if you plan to bring your dog. If your pet-plans change, we can adjust the reservation and cost accordingly upon arrival. We do have a German Wirehaired Pointer named Ruger that lives on site and off leash that is very friendly with dogs and people. We kindly request that if your dog is not friendly with other dogs you make other arrangements for them.
If there are damages to the cabins or their furnishings during your stay, the cost of clean-up or repair will be applied to the credit card we have on file.
Check-in time is 4:00 pm and check-out is 11:00 am. If you desire to check in earlier, or stay later, we may be able to accommodate your request based upon the schedule. Please let us know in advance and we will do everything possible to accommodate you.
A hot tub is provided at Richard's Retreat for the enjoyment of guests staying in Richard's Retreat. Please see the rules for your safety. The tub is cleaned prior to the arrival of each guest and with normal use requires no additional cleaning during your stay. Please take care to clean your feet and keep the tub free of leaves, grass, and debris during your stay. Excessive debris in the hot tub requires complete draining and re-filling of the tub at a cost of $100. If this is required after your stay, the additional cost will be applied to your credit card on file.
There is NO CELL PHONE RECEPTION on the mountain. There is a guest phone available for use in the Priest View Internet Lounge 24/7. The Priest View Internet Lounge is available for guests to connect to WiFi and is located below Tony's Place.
The Blue Ridge Mountains is home for many types of wildlife. While the majority of this wildlife is harmless and beautiful, there are some species that are dangerous and/or poisonous. By booking a reservation with us you are taking full responsibility for yourself and any injuries that may occur while you are here in the Blue Ridge at The Cabins at Crabtree Falls. Please be advised to stay away from large rocky areas, heavily grass and weed-covered areas to avoid snakes.
There are black garden snakes, copperheads, and rattlesnakes in the area. DO NOT TRY TO KILL THE SNAKES. This is often how most people get bitten. There are also bears in the Blue Ridge. If you see a bear, do not turn away or run. Make yourself as big and loud as you can and wave your arms and yell. This will frighten the bear away. If you run, you may be attacked. By booking your reservation with us, you are agreeing that we are NOT responsible for any harm inflicted by wildlife.
Also, please understand that the spring and fall seasons bring a natural influx of both ladybugs and stinkbugs to the Blue Ridge Mountains. Our cabins are professionally treated regularly by Orkin Pest Control and Critter Control to control all pests. However, we cannot guarantee that they will not be present at times in your cabin. This is a natural event and we are fighting the forces of nature in trying to control them.