Privacy Policy
At The Retreat at Crabtree Falls, your privacy is important to us. This Privacy Policy explains what information we collect from you, how we use it, and how we protect it when you visit our website or make a booking.
By using our website, you agree to the terms outlined in this policy.
Information We Collect
We collect only the information necessary to provide you with a smooth booking and guest experience. This may include:
- Your name, email address, and phone number when you contact us or submit a booking request
- Guest details (such as arrival/departure dates and number of guests)
- Payment or billing information (handled securely by our booking provider or payment processor)
- Any messages or special requests you include when contacting us
We also collect limited, non-personal data such as your browser type, referring website, and general site usage to help us improve our website performance.
How We Use Your Information
We use the information you provide to:
- Process and confirm your reservations
- Communicate with you about your stay or inquiries
- Send confirmations, reminders, or important updates related to your booking
- Improve our website and services
- Comply with legal and tax requirements
We will never sell or rent your personal information to anyone.
Cookies
Our website uses cookies — small files stored on your device — to improve your browsing experience.
Cookies help us remember your preferences and track basic analytics (like how many visitors we receive).
You can choose to disable cookies through your browser settings, though some features of the site may not function properly without them.
Third-Party Services
We may use trusted third-party services to help operate our website, process payments, or handle online bookings (such as Lodgify, Airbnb, VRBO, etc).
These providers collect and use your data according to their own privacy policies, which we encourage you to review.
Our site may also contain links to other websites. We are not responsible for the privacy practices or content of external sites.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure.
However, no online transmission or storage system can be guaranteed 100% secure, so we cannot ensure absolute security.
Your Privacy Rights
You may contact us at any time to:
- Request access to the personal information we hold about you
- Ask for corrections or updates to your information
- Request deletion of your information (when legally permissible)
To make any of these requests, please reach out using the contact details below.